In Depth: E-Commerce Platforms’ Buyer-Friendly Policies Leave Door Open for Scammers

As consumer demand plumbs the depths of a post-pandemic slump in China, the country’s e-commerce platforms are bending over backwards for customers. But what’s good for buyers has turned into a nightmare for sellers, as two major consumer-friendly policies have given rise to a swathe of scams that they are mostly powerless to combat.